1. Our Commitment
Doolmotion products represent significant creative and technical work. We want every customer to be genuinely satisfied. If our product doesn't meet your needs, we'd rather make it right than keep your money.
2. Eligibility for a Refund
You are eligible for a full refund if:
- Your refund request is submitted within 14 days of your original purchase date
- You have not violated the license terms (e.g., redistributing or reselling the product)
- The request is made by the original purchaser (the email used at checkout)
We process refunds on a case-by-case basis and may ask a few brief questions to help us improve the product.
3. How to Request a Refund
To request a refund, email us at support@doolmotion.com with the following information:
- Subject line: Refund Request — [Your Order Number]
- The email address used at checkout
- Your Paddle order number (found in your purchase confirmation email)
- Brief reason for the refund (optional, but appreciated)
We will acknowledge your request within 1 business day and process approved refunds within 5–10 business days, depending on your payment method and bank.
4. How Refunds Are Processed
Because all Doolmotion purchases are processed by Paddle (our Merchant of Record), refunds are issued back to the original payment method via Paddle. You will receive a confirmation from Paddle once the refund has been initiated.
- Credit/Debit cards — typically 5–10 business days to appear on your statement
- PayPal — typically 3–5 business days
- Other methods — timelines vary by payment provider
5. After a Refund
Upon approval of your refund:
- Your license key will be revoked and your download link will be deactivated
- You are required to delete all copies of the Doolmotion product from your devices
- Any commercial work already completed using the product before the refund date remains yours to keep
6. Situations Outside the Refund Window
Refund requests submitted after 14 days from the purchase date will generally not be approved. However, we may make exceptions in cases of:
- A technical defect that we are unable to fix within a reasonable time
- Duplicate accidental purchase (please contact us immediately)
- Fraudulent or unauthorised transaction on your payment method
For exceptional circumstances, contact support@doolmotion.com and we will review your case individually.
7. Contact
For refund requests or questions about this policy, contact us at support@doolmotion.com. We aim to respond to all enquiries within 1 business day.