1. Who We Are
Doolmotion ("we", "us", "our") operates the website at doolmotion.com and sells digital motion graphics and editing software products. Our contact email is support@doolmotion.com.
2. Information We Collect
Information you provide directly
- Name and email address when you make a purchase or contact support
- Billing information — collected and processed exclusively by our payment processor, Paddle (we never see or store your full card details)
- Communications you send us by email or support channels
Information collected automatically
- IP address and approximate location (country/region)
- Browser type, operating system, and device type
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
- To process and fulfill your purchase (license delivery, receipts)
- To send you important product and account updates
- To provide customer support and respond to enquiries
- To improve our website and product offerings through analytics
- To comply with legal obligations and prevent fraud
We do not sell your personal information to third parties. We do not use your data for unsolicited advertising.
4. Payment Processing — Paddle
All payments are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. When you purchase a Doolmotion product, you are entering into a transaction with Paddle, which handles payment processing, sales tax collection, and issues your receipt. Paddle's own Privacy Policy governs the handling of your payment data: paddle.com/legal/privacy.
Doolmotion receives from Paddle only: your name, email address, country of purchase, and order details — the minimum necessary to deliver your license and provide support.
5. Data Sharing
We share your data only with:
- Paddle — payment processing and merchant-of-record services
- Email service providers — to send transactional emails (order confirmations, license keys)
- Analytics providers — anonymised and aggregated usage data only
- Legal authorities — only when required by law
6. Cookies
We use cookies to keep the website functioning correctly and to understand how visitors use it. These include:
- Essential cookies — required for the site to work (session management, security)
- Analytics cookies — help us understand page performance (anonymised)
- Third-party cookies — Paddle may set cookies during checkout for fraud prevention
You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to browse the site or access purchased products.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations — typically 7 years for transaction records (tax and accounting requirements). You may request deletion of your data at any time (see Section 9).
8. Data Security
We implement industry-standard security measures including HTTPS encryption, secure third-party payment processing through Paddle, and access controls to protect your data. No method of transmission over the internet is 100% secure; however, we take all reasonable precautions.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict our processing of your data
- Data portability — receive your data in a machine-readable format
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at support@doolmotion.com.
10. Children's Privacy
Doolmotion's products are intended for professional and semi-professional video creators aged 18 and over. We do not knowingly collect personal data from children under 16. If you believe a child has submitted data to us, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact
Questions about this policy? Email us at support@doolmotion.com.